These Terms of Service ("Terms") govern your access to and use of the Zipline service operated by Zipline, Inc. ("Zipline," "we," "us"). By creating an account or using the service, you agree to these Terms. If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization.
You must provide accurate registration information and keep it current. You are responsible for safeguarding your credentials and for all activity that occurs under your account. You must promptly notify us at security@zipline.run of any suspected unauthorized access.
Subject to these Terms and your timely payment of fees, Zipline grants you a non-exclusive, non-transferable, worldwide right to access and use the service for your internal business purposes during the subscription term. The Zipline open-source SDK is licensed separately under Apache 2.0; nothing in these Terms limits your rights under that license.
You agree not to:
As between you and Zipline, you own your customer data. You grant Zipline a limited license to host, transmit, and process your customer data solely as needed to provide the service. We process customer data as your processor under the Data Processing Addendum (DPA), which is incorporated into these Terms by reference. By default, customer pipeline data flows inside your infrastructure; metadata required to operate the control plane (configuration, telemetry, audit events) is processed by Zipline.
Fees are described in your order form or on our pricing page. Unless otherwise stated, fees are due in advance and non-refundable. Overage charges, if applicable, are billed monthly. Late payments accrue interest at 1.5% per month or the maximum rate permitted by law, whichever is lower. You are responsible for applicable taxes.
Zipline targets the uptime described in the Service Level Agreement applicable to your plan. Where an SLA applies, your sole remedy for downtime is the service credits described in that SLA. Scheduled maintenance and force majeure events are excluded from availability calculations.
The service, including all software, documentation, and trademarks (collectively, "Zipline IP"), is owned by Zipline or its licensors. We reserve all rights not expressly granted. Feedback you provide may be used by us without restriction or compensation, provided we do not identify you as the source.
Each party will protect the other's confidential information using the same care it uses for its own confidential information (and at minimum reasonable care), and will use it only to perform under these Terms. Confidential information does not include information that is publicly known, lawfully received from a third party, or independently developed.
These Terms remain in effect for your subscription term and any renewal periods. Either party may terminate for the other's uncured material breach (30 days' notice). Either party may terminate immediately if the other becomes insolvent. On termination, your right to use the service ends and you must export your customer data within 30 days; after that, we may delete it.
Each party represents that it has authority to enter into these Terms and will comply with applicable law. Zipline warrants that the service will perform materially in accordance with its documentation. As your sole remedy for breach of this warranty, we will use commercially reasonable efforts to fix the issue or, failing that, refund prepaid fees for the affected period.
Except as expressly stated in these Terms, the service is provided "as is" and "as available." We disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted or error-free.
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenue, even if advised of the possibility of such damages. Each party's aggregate liability under these Terms will not exceed the fees paid or payable by you in the twelve months preceding the event giving rise to the liability.
Zipline will defend you against third-party claims that the service, when used as permitted by these Terms, infringes a third-party intellectual property right, and will pay damages awarded against you in any such claim. You will defend Zipline against third-party claims arising from your customer data or your breach of these Terms. Each party's indemnification obligation is conditioned on the other promptly notifying it of the claim, granting it sole control of the defense and settlement, and providing reasonable cooperation.
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws principles. Any dispute will be resolved exclusively in the state or federal courts located in Wilmington, Delaware, and each party consents to that jurisdiction.
We may update these Terms from time to time. Material changes will be communicated via email or in-product notice at least 30 days before they take effect. Continued use of the service after the effective date constitutes acceptance.
Zipline, Inc.
Attn: Legal
legal@zipline.run